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| doi.org/10.36475/L.A.W.14 |
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| L.A.W. |
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| ელ.ვერსია |
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Volume 9, Issue 1
Consumer detriment in B2C transactions under consumer law in india: role of consumer courts
Affiliation: Assistant Professor, Institute of Law, Nirma University, India1, Retd Professor, Delhi School of Economics, University of Delhi, India2
Abstract: The Indian consumer protection law confines itself to Business to Consumer (B2C) transactions and leaves out Business to Business (B2B) transactions from its ambit. This issue has been a subject of litigation in consumer courts over the years. The Supreme Court of India has had to adjudicate the issue a number of times over last three and a half decades. A two Judge Bench of the Supreme Court of India (SCI) in the recent case of Shrikant G. Mantri vs Punjab National Bank again observed that ‘business to business’(B2B) disputes cannot be construed as consumer disputes and claims arising out of the same cannot be entertained under the Consumer Protection Act (CPA). The judgment brings back to focus one of the most contentious is- sues in the consumer protection arena – the ‘commercial purpose’ interpretation. This research paper seeks to explore the rationale for the rigid classification between Business to Business (B2B) and Business to Consumer (B2C) transactions and argues the justification of the said classification under the CPA. It shall trace the development of consumer jurisprudence on this issue through some of the land- mark Judgments of the National Commission (NC) and Supreme Court of India (SCI).
Keywords: Consumer Law, Commercial Purpose, B2B, B2C, Consumer Courts
Language: EN
ბიბლიოგრაფია:
- Akhileshwar Pathak, (2010), Legal Aspects of Business, McGraw Hill Publication.
- Australian Competition and Consumer Commission (2022), Who is a Consumer. (in English)
- Bulchandani, K. R. (2015). Business Law for Management. Himalaya Publishing House. (in English)
- Commentary on Consumer Protection Act – Division Two (1986), National Consumer Disputes Redressal Commission (NCDRC). (in English)
- Gai B Jehangir, (2016), Commercial Transaction for livelihood comes under Consumer Protection Act, Times of India. (in English)
- Ministry of Micro, Small and Medium Enterprises, (2022) Government of India. (in English)
- Pinto Sanjay (2018) Define ‘livelihood’ and ‘self – employment’ in consumer law, Deccan Chronicle. (in English)
- The Consumer Protection (Amendment) Act, 2002.
- The Consumer Protection Act (1986) Bare Act.
- The Consumer Protection Act (2019) Bare Act
სქოლიო:
- Commentary on Consumer Protection Act, available at: Link [Last seen August 19, 2022].
- K. R. Bulchandani, Business Law for Management, Himalaya Publishing House 6th Edition.
- The Consumer Protection Act, 1986, Section 2(d)(i).
- MANU/CF/0016/1989.
- MANU/CF/0109/1990.
- Akhileshwar Pathak, Legal Aspects of Business, p.no.349, McGraw Hill Publication, Fourth Edition, 2010.
- The Consumer Protection (Amendment) Act, 1993, Explanation to Section 2(d).
- Jehangin B Gai, “Commercial Transaction for livelihood comes under Consumer Protection Act” Times of India, August 16, 2016 available at: Link
- (1995) 3 SCC 583.
- (1997) 1 SCC 131.
- The Consumer Protection (Amendment) Act, 2002, Explanation to Section 2(d)
- (2012) 2 SCC 506.
- (2000) 1 SCC 512.
- (2018) 14 SCC 81.
- (2001) CPJ-3-9-NC.
- (2020) 12 SCC 235.
- (2022) 5 SCC 42.
- Ministry of Micro, Small and Medium Enterprises, GOI available at: Link [Last seen on September 1, 2022]
- Australian Competition and Consumer Commission (ACCC), Who is a Consumer, available at: Link [Last seen on August 16, 2022].
- Sanjay Pinto, “Define ‘livelihood’ and ‘self-employment’ in Consumer Law, Deccan Chronicle, December 9, 2018, available at: Link
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